Zaty Hire

Positions

Barista position

Create once, then update the same role.

Barista

Prepare beverages, welcome guests, and support daily cafe operations with consistent service standards.

Competency matrix

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Guest service

Weight 3

Creates a warm, respectful guest experience during busy cafe service.

Beverage quality

Weight 3

Follows recipes, hygiene standards, and presentation expectations.

Reliability

Weight 2

Arrives prepared, follows shift routines, and communicates clearly.

Teamwork

Weight 2

Coordinates with teammates and supports smooth handoffs.

Admin

Weight 3

Needs

Question bank

Every new question must be linked to a competency.

HR

Tell me about a time you handled an upset guest.

Guest service - Look for calm communication, ownership, and respectful resolution.

HR

How do you prepare for an early or busy shift?

Reliability - Look for planning, punctuality, and clear communication.

TECHNICAL

What steps would you follow to keep drink quality consistent?

Beverage quality - Look for recipe discipline, cleanliness, and checking details.

PRACTICAL

During a rush, show how you would communicate with the cashier and runner.

Teamwork - Look for short, clear updates and support for teammates.